Frequent Questions

If the answer you seek is not on this page, please do ask. We are here to help and your question will help others as well.

Brexit: We have disallowed ordering from our website from outside the UK until the situation on extra charges is clearer or - hopefully - resolved to make it possible. If you are outside the UK, please do get in touch in case we have found a way around the problem if you would like to order any of our products. We are working to make the new books digital as well as print.

COVID: Similarly, postal times within the UK are likely to be longer than ideal given the strain on the postal service and the fact that we are clustering trips to the postbox, we apologise for the longer delivery times, but will try as much as possible for this not to be more than a few days extra.

This website is our e-commerce site. On it we showcase the cards and books that we sell and love it when people buy from us. We do also try to reach out to people who have a curiosity and interest in the world around us all. We are also on social media as human beings (please see the links below)

Discussions of works in progress and new items is usually on the social media sites. When they are published and made available then they will be on the website. Input from friendly faces is always appreciated. We have benefited greatly from thoughts and suggestions.

Greeting cards in particular reflect a wide range of emotions in the people who choose to use them and we are always keen to include new products if they have the potential to appeal to existing and new customers. Several of our cards have been the direct result of requests made for images. If you have a burning idea for a new photograph or drawing, please do make contact

At the moment we are still investigating the options for replacing cellophane wrappers for the cards. New stock is now not immediately bagged, so if you order a card and it comes with cellophane wrapping this will have happened some months previously. There is no point in removing the protective wrapping once on the cards, as that is still rubbish and the card is not protected! Retailers are continuing to request protective covering, which plastic-free options do not provide as yet. Biodegradable cellophone is not an option as a) it has no shelf life and b) it almost always just breaks down into little bits of plastic and remains harmful. The first line of attack is for customer cards to be cellophane free and to continue researching alternative options for retailers once the Covid-19 problems have receded. This is a constantly evolving situation and this answer will be updated as we make the changes to our ways of doing things.

Our postage charges are calculated by the weight of the items on the order. This means that we charge less if you purchase more than a single card or book and for this reason we do make a separate charge - slightly below cost by the way - to enable savings to be made.

For example, a greeting card will cost you £2-30 plus p&p (within the UK this is approximately £1 depending on pricing at the time). We COULD charge you £3-30 and not bother with the extra postal charge, but if you buy several cards we calculate the postal charge based on the weight of the combined order and not £1 extra for each card. We believe that this is the fairest way to do the pricing.

We make a point of all our printing taking place within the United Kingdom and where possible within 100 miles to reduce the environmental footprint. This helps promote jobs in a small way in our own print industry and help to keep the quality up, as well as caring for the environment. All paper and card used is FSC approved as well.

We don't tend to talk much about the charities we support, apart from those where sales make a contribution. But yes, we do support a range of different charities, a mixture of environmental, mental health and human health ones. Sales of It's Warmer Down Below contribute to the Benevolent Fund of the Institution of Civil Engineers and when we eventually publish the book in preparation on the churches of the South Downs National Park sales will contribute to three charities that support the fabric of church buildings: the Churches Conservation Trust (CCT), the Friends of Friendless Churches and the Society for the Protection of Ancient Buildings (SPAB).

We are always really happy to help and support our customers, wherever they may be, so please do get in touch if you are not in the UK but would like to have one of our items and we can do our best to help this happen. With the international carriage rates changing and confusing everyone, we just felt it important not to upset anyone by mistake