Troubleshooting

Please let us know if you are having any problem using this website as we are always happy to help. 

One irritating foible of the payment system has been catching a few people out so we give some guidance here.

Payment Gateway

Payments are processed using WorldPay, through our webhost. All seems to go OK with putting in the details for delivery and invoicing, but when the payment window comes up there is a difference between what it says on the card and what WorldPay are asking for. 

  • Name on the card - as it is. 
  • Card number - as it is but with no spaces. 
  • Expiry date needs to have FOUR digits for the year, not the two stamped on the card. 
  • CVC is the 3-digits at the end of the number on the back of the card as usual.

Good luck and many thanks for coming to visit us.